Privacy Policy

Abbreviated words and phrases in the Policy shall have the following meanings unless otherwise specified in this Policy:

1.1 “Data Subject” is understood the Customer;

1.2 “Company” means Masterise Group Corporation, operating under the Business Registration Certificate No. 0304840018 issued by the Ho Chi Minh City Department of Planning and Investment for the first time on 09 February 2007 and any changes;

1.3 “Project” means the project that the Company is an investor or advertising, marketing consulting unit and/or the representative of the investor;

1.4 “Personal Data” means the personal data of the Data Subject, provided by the Data Subject to the Company or known by the Company from the Data Subject during the interaction and transaction with the Company;

1.5 “Signed Documents” means sales and purchase contract; other contracts, agreements, and documents signed by the Customer and the Data Subject;

1.6 “Personal Data Processing” means one or more activities affecting Personal Data, such as: collecting, recording, analyzing, confirming, storing, editing, publicizing, combining, accessing, retrieving, recalling, encrypting, decrypting, copying, sharing, transmitting, providing, transferring, deleting, destroying Personal Data or other related actions as prescribed by law;

1.7 “Personal Data Controller and Processor” is an organization or individual who simultaneously decides the purpose, means and directly processes Personal Data; in this case, the Personal Data Controller and Processor is the Company;

1.8 “Personal Data Processor” means the party that performs the Processing of Personal Data on behalf of the Personal Data Controller and Processor through a contract or agreement with the Personal Data Controller and Processor;

1.9 “Permitted Purposes” means the purposes set out in Section 4 of this Policy;

1.10 Terms not defined in this Section shall be interpreted in accordance with the Signed Documents and applicable laws.

From time to time and for the Permitted Purposes, the Personal Data Controller and Processor might collect and process the following Personal Data of the Data Subject:

2.1 Basic personal data

(i) Surname, middle name and given name; Date of birth; Gender; Nationality; ID card number/ Citizen identification number/ Passport number, Date of issue and place of issue; Personal identification code; Visa information, Date of entry into Vietnam; Nationality; Personal tax code;

(ii) Residential address, contact address;

(iii) Contact phone number; email address;

(iv) Marital status;

(v) Bank account information;

(vi) Photo, voice recording, audio recording of the Data Subject;

(vii) Survey responses and opinions of the Data Subject according to the Company's survey programs;

(viii) Other personal data of the Data Subject that the Company assesses as necessary to serve the implementation of the Permitted Purposes as prescribed in this Policy;

(ix) Other personal data of the Data Subject that the Company needs to collect to ensure compliance with legal regulations or/and at the request of competent state agencies;

(x) Other basic personal data that the Data Subject agrees to provide or has provided to the Company.

2.2 Sensitive personal information

The sensitive personal data in accordance with the laws of Data Subjects may be collected and processed by the Company from time to time for the Permitted Purposes.

The Company may collect the Personal Data from any source, channel, or domain of the Company when the customer first provides it or updates or supplements it to the Company from time to time, including but not limited to:

3.1 When the Data Subject directly contacts the Company at the head office/representative office/branch address or the Company's transaction locations; accesses, contacts, and interacts through the Company's websites, applications, social networks, telephone switchboards, or through other official contact/information channels of the Company;

3.2 When the Data Subject registers to participate or participates in the Company's programs, events, and trade promotion programs;

3.3 When the customer purchases/leases the product of the Project that the Company is the investor, registers to use the Company's services or uses the Company's services, registers to participate in/ participates in survey programs/ sales programs or other programs of the Company;

3.4 When the Data Subject provides Personal Data to the Company through other forms.

3.5 Through other lawful sources and means.

The Company processes Personal Data for the following purposes:

4.1 In order to implement the obligations in accordance with the Signed Documents, includes:

(i) Identifying, authenticating and examining Data Subject information, recording Data Subject information for transactions under the Signed Documents;

(ii) Notifying/maintaining contact with the Data Subject;

(iii) Consult and provide information, addressing questions, solving issues arising in relation to transactions under the Signed Documents;

(iv) Payment or receipt of payments;

(v) Ensuring the operation of apartment buildings and urban areas according to the sales contract signed with the Data Subject;

(vi) Carry out procedures for granting a Certificate of land use rights, ownership of housing and other assets attached to land to the Data Subject;

(vii) Implementing the responsibilities in accordance with the Signed Documents.

4.2 Notify, implement the policies, programs/events, promotion programs, advertising, and other trade promotion activities of the Company, the investor of the Project or of the units providing surveys service, sales brokerage units of the Project;

4.3 Consult and introduce the Project’s products/new projects of the Company and/or of trusted partners that have signed cooperation and personal data confidentiality agreements with the Company; provide/consult and support the financial solutions for the Data Subject;

4.4 Serving to meet the needs and enhance the experience of Customers; ensuring the quality of services provided to Customer and implementation of transactions, contracts/agreements signed with the Customer as well as for the requirements of administration, management, operation, and business of the Company in accordance with the provisions of laws;

4.5 Statistics or data analysis to improve service quality, enhance customer experience, research and analyze the market;

4.6 Resolve issues that arise related to the use of the Company's Website/Application, official contact/information channels;

4.7 Manage, monitor and control the entire process of providing products and services of the Company according to the Signed Documents, including verification, review, assessment, and resolution of related complaints and disputes;

4.8 For legal compliance purposes, requirements of competent state agencies include but are not limited to obligations to disclose information and report according to legal regulations on promotions, record keeping, and auditing;

4.9 Storage, management, backup for incident recovery or for similar purposes;

4.10 Detection, prevention, investigation and handling of violations of Vietnamese law;

4.11 Other purposes agreed by the Data Subject on the basis of compliance with legal regulations or required/permitted by law or competent authorities and for other purposes in accordance with this Policy.

(The purposes stated in Article 4 of the Policy are collectively referred to as the “Permitted Purposes”).

From time to time and for each of the above purposes, the Company will perform one or more activities that affect Personal Data such as: collecting, recording, analyzing, validating, storing, editing, publicizing, combining, accessing, retrieving, encrypting, decrypting, copying, sharing, transmitting, delivering, transferring, deleting, destroying Personal Data or other relevant actions.

Personal Data processing operations may be carried out by the Company in an automated or non-automated manner, either by electronic means or manually or any other manner deemed appropriate by the Company.

The Company is committed to handling Personal Data under careful control and will take reasonable and necessary measures to protect Customer Personal Data.

The Company will initiate the Processing of Personal Data as soon as it receives Personal Data until the Personal Data is deleted, or canceled in accordance with the provisions of laws.

The Company has the right to transfer and share Personal Data of the Data Subject to the enterprises, organizations that are service providers, operation management units, distributors, agencies for selling the project products that the Customer is interested in learning about, transacting with, as well as to related organizations, enterprises, units of the Company, investors, owners, brokers and units, expert consultants, contractors providing services and goods to serve the implementation of transactions and contracts signed or to be signed between these entities and the Customer, implement legal procedures related to the project product as well as to serve and enhance the Customer's experience related to the process of owning, using, living, trading and exploiting the Customer's Project product as well as for the requirements of administration, management, operation and business of these entities according to the provisions of law; and for other Permitted Purposes under this Policy.

From time to time, the Company may be required to share Personal Data with competent state agencies as prescribed by the laws.

8.1 Right of the Data Subject

Unless otherwise provided by the law, the Data Subject has the following rights:

(i) Be aware of your Personal Data Processing activities;

(ii) Agree, disagree or withdraw consent to the processing of your Personal Data.

(iii) Access to view, edit or request to edit your Personal Data.

(iv) Delete or request the deletion of your Personal Data.

(v) Request to restrict or object to the processing of your Personal Data.

(vi) Request to be provided your own Personal Data.

(vii) Other rights as prescribed by the applicable law.

Kindly note that:

a) In some cases, the Data Subject's disagreement or withdrawal of consent to their Personal Data Processing; the request to restrict or object to the Personal Data Processing; the deletion or request to delete Personal Data may affect the Company's ability to provide or maintain the provision to the Data Subjects of products, services, customer care services or the processing of the Data Subject's complaints.

b) Upon receipt of a request from the Data Subject regarding the exercise of the right(s) relating to Personal Data, the Company shall notify the Data Subject of the consequences that may occur when the Data Subject's request is made.

c) Upon receipt of a request from the Data Subject to delete Personal Data, prior to the deletion of such Personal Data (whether by your withdrawal of consent or request for the deletion of Personal Data), we shall check whether there is any legitimate reason or responsibility or liability to us or any member of our company group in connection with the fact that we have to back up, continue to store or process your Personal Data for law-abiding purposes.

Data subjects may exercise their rights by contacting the Company in accordance with the information provided in detail in Section (11.3) “Communications " of the Policy.

8.2 Obligations of the Data Subjects

(i) Self-protection of Personal Data; requesting other relevant organizations and individuals to protect their Personal Data.

(ii) Providing complete and accurate Personal Data when agreeing to allow Personal Data Processing.

(iii) Other obligations as prescribed by law.

The Company uses various information security technologies such as firewall systems, access control measures, and encryption... to protect and prevent Personal Data from being accessed, used or shared. illegal. However, in reality, the Company cannot completely eliminate security risks that may occur during the processing of Personal Data in some cases such as: (i) system errors, hardware and software errors during the processing of Personal Data that may cause loss of personal data of the Data Subject, (ii) security vulnerabilities beyond the control of the Company, the system being hacked causing data to be leaked or leaked, or due to objective reasons beyond the control of the Company that may cause unexpected consequences and damages to the Data Subject.

The Company recommends that the Data Subject keep confidential information related to the account login password, OTP code and not share this content with anyone else.

In case of an incident or security risk during the processing of Personal Data, the Company will notify the Data Subject and notify the competent authority of any violation of the Personal Data protection regulations in accordance with current law (if a violation is detected) and make efforts to take remedial measures and prevent the consequences to a minimum.

The Data Subject confirms that he/she understands the risks and damages that may occur to his/her Personal Data.

Transfer of Personal Data abroad (if any) will be carried out following by the Law.

11.1 The Personal Data Subject confirms that, by accepting this Policy, the Personal Data Subject has agreed to let the Company and the parties involved in the Data Processing process process their Personal Data in accordance with the Policy. The Company has notified the Personal Data Subject, has known and agreed to all the contents that need to be notified according to the law before Personal Data is processed by the Company, organizations, individuals participating in the Personal Data Processing process. The Personal Data Subject agrees that the Company, organizations, individuals participating in the Personal Data Processing process do not need to notify again before processing the Customer's Personal Data.

11.2 Amendments and Supplements to the Policy

The Company may amend and supplement the Policy at any time in accordance with current legal regulations and publicly announce them at the Company's head office address and on webiste: https://masterisehomes.com, or by other appropriate means (if any) without prior notice or consent from the Data Subject. Unless otherwise specified on the effective date, such amendments and supplements will be applied immediately upon announcement by the Company.

11.3 Contact Information

In case of any questions and/or requests related to this Policy or exercising rights to your Personal Data, please send your request to the email address: services@masterisehomes.com; or contact us at the following information:

Masterise Group Corporation

Head office’s address: VP 07.01, Floor 7, No. 275 Vo Nguyen Giap, An Phu Ward, Thu Duc City, Ho Chi Minh City, Vietnam

Contact number: 02839 159 159

Working hours: Monday to Friday - from 8:30 to 17:30 (except for Public Holidays and Tet).