Senior Property Manager
Objective
Be responsible for management and operation of an office building, ensuring efficient and professional service delivery while preserving and increasing the value and integrity of the properties, meeting the financial objectives of the Developer.
Key accountabilities
Pre-opening period
1. Take over the entire office building, commercial including: facilities, machinery and equipment, technical documents, legal documents.... from the Developer and the contractor to ensure that the building can be put into operation on schedule.
2. Record all defects as well as risks that may arise during operation and propose appropriate improvement plans
3. Participate in writing and completing the entire process, regulations and forms to use for the building
4. Participate in recruiting staff for Management Office and ensure that all employees are trained according to company's standards before officially working at the project.
5. Submit a proposal for approval of pre-opening budget and first-year operating budget for the project
6. Participate in procurement of initial tools and equipment for the project.
7. Participate in making tendering documents, invitation to tender and evaluating and selecting contractors to provide building services
8. Check entire lease premise to make sure it is always ready for tenants
Operating period:
9. Ensure that tenants strictly comply with rules and regulations of the building and fulfil their obligations stated in the contract.
10. Support the Developer to follow up with lease contracts, debts, liquidation or renewal of lease contracts in accordance with the signed terms.
11. Coordinate to guide contractors of tenants in fit-out, supervise fit-out construction and approve fit-out completion.
12. Coordinate and supervise warranty/maintenance works of M&E system contractors such as elevators, air conditioning systems, generators, etc. to ensure that the system always works efficiently and safely.
13. Establish and update working procedures of contractors, supervise security contractor, cleaning contractor, landscaping contractor, pestcontrol contractor, garbage disposal contractor etc. to perform services in accordance with signed contracts.
14. Regularly update working processes of Management Office to ensure suitability with reality of the project, strengthen supervision and trainining employees to work in accordance with the company's processes and standards.
15. Keep a good record of building's insurance, including insurance policies and terms and conditions, and maintain insurance-related documents
16. Record all comments and complaints from the Developer and tenants, thereby providing timely and effective resolution to these complaints
17. Monitor and manage system of access cards, parking cards, etc. to enter and exit the building, control revenue and operate parking lots
18. Coordinate with authorized offices in implementing issues related to safety, environment, health, etc. to ensure compliance with provisions of law.
19. Manage operating budget and supervise related departments in revenue and expenditure, debt monitoring...
20. Prepare and submit to the Developer (after approved by Head Office) on or before 1 November of each year, a proposed budget of income and expenditure for the following calendar year, that budget to include a break-down of income, expenditure, profit and loss summary for the 12 month period.
21. Property Manager must submit the following monthly reports:
- Building activity report
- Profit and loss summary
- Lease status report
22. Represent the Developer and deal with the authority in all matters relating building operation and management when required.
23. Other tasks as requested from Head Office
Reporting lines
- CEO: Julian Wyatt
- Line report: Senior Property Manager
- Internal Relationship: Other Department colleagues across the business
- External Relationship: vendors, clients, and local authorities
Technical Capability
| Standard Competencies | Grade | Weight | |
| A | Knowledge | 30% | |
| 1 | Bachelor’s degree in Hospitality, Hotel management, Commercial or equivalent | 5% | |
| 2 | At least 3 years working in the similar position | 10% | |
| 3 | Proficient in English | 5% | |
| 4 | Good computer skills (Outlook, Word, Excel & Power point) and the use of the Internet | 5% | |
| B | Technical Skill | 30% | |
| 1 | Provide an excellent customer service | 10% | |
| 2 | Excellent communication skills | 10% | |
| 3 | Problem solving – ability to identify problems and quickly solving | 10% | |
| C | Core Competencies | 40% | |
| C1 | General Competencies | ||
| 1 | Dress to code | ||
| 2 | Be enthusiastic, creative and optimistic | ||
| 3 | Thoroughness and attention to detail | ||
| 4 | Networking - network and build relationships both within and outside the compan | ||
| 5 | Ability to interact with various cultures and clients at all levels | ||
| Total | 100% |
KPIs
Base on Company KPIs
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