Receptionist
Objective
Ensure proper and sufficient implementation of customer service processes; improve customer service quality; avoid arising complaints about the service
Main Responsibility
1.Coordinating Sales Gallery services as required (such as cleaners and F&B team)
2.Handling phone call, transfer if necessary
3.Handling email
4.Greeting all visitors
5.Managing Sales Gallery supplies such as stationery, equipment and furniture
6.Performing administrative duties (Payment request, invoices)
7.EMS: receiving and deliveries
8.Coordinate guests and sales in the Sales Gallery according to management requirements
9.Training new comers when needed
10.Handle filing and data entry as requested
Report
- Direct manager: Head of CS/ CSD
- Direct reporting level: none
Professional capacity
| STT | Competency standards | Level | Proportion |
| A | Knowledge | 40% | |
| 1 | Degree/ Professionalism: University / College degree |
5% | |
| 2 | Expertise | 10% | |
| Word, excel, outlook… | 10% | ||
| 3 | Experiences | 25% | |
| Experience in customer service and complaint handling | 2 years | 25% | |
| 4 | English | IELTS 5.0 | 10% |
| B | Advanced skill | 20% | |
| 1 | Telephone skill | 10% | |
| 2 | Work organization skills | 10% | |
| C | Core competencies | 40% | |
| C1 | General competencies | ||
| 1 | Responsibility | 10% | |
| 2 | Strong verbal and written communication skills | 10% | |
| C2 | Specialized / specific capacity | ||
| 1 | Ability to work under pressure | 5% | |
| 2 | Ability to work independently | 5% | |
| 3 | Reading people | 10% | |
| TOTAL | 100% |
Evaluate the effectiveness of work
According to the criteria issued by the Company in each period
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