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Masterise Homes

Process Improvement Manager/ Assistant Manager


The Process Improvement Manager/ Assistant Manager is part of the Strategy & Transformation team.  The role aims to lead and drive efficiency and effectiveness of the company’s processes. The Process Manager/ Assistant Manager will report to the PMO Director, and will be responsible for aligning Masterise process improvement/ transformation projects. 


  • Understand the Company’s Strategic Vision and work towards formulating appropriate transformation in term of process with other relevant internal stakeholders;
  • Primarily driving the business process development, implementation and continuous improvement for each department to ensure our Customer Value Proposition can be achieved.
  • Drive the development and implementation of the processes and business platforms to improve productivity and service delivery with the goal of achieving operational excellence.
  • Conduct regular reviews and updates of internal business procedures and processes to incorporate best practices.
  • Develop process training materials and support Head of Strategy & Transformation in facilitating the process training to all staff across all departments. 
  • Drive internal/external stakeholders to obtain valid process improvements enhancing the overall operational business process of Company. 
  • To continuously differentiate service offerings from competitors, the Process Improvement Manager/ Assistant Manager will work together with the Head of Strategy & Transformation implement new initiatives to create an environment of efficiency and excellence.
  • Partner with the Head of Strategy & Transformation to drive the digitization of the company and implement customized technology platforms to ensure alignment with the business and operations. 
  • The Process Improvement Manager/ Assistant Manager also be required to assist with Management reporting system, risk management and compliance projects. 


Standard Competencies

Preferably 7-10 years (for Manager) or 4-6 years (for Assistant Manager) of experience in Process improvement and implementation exprienceS

Strong demonstration of competencies in driving Process Improvement for multinational companies such as operational process improvement, digital transformation; preferably with experience also in consulting and real estate development

Have successfully led and demonstrated medium to large scale and complex process improvement and transformation project deliveries in multi-national companies

Strong end-to-end process improvement experience covering conceptualization, development, implementation and monitoring/ continuous improvement of process

Having technical experience in Real Estate Development covering different areas such as Design Management, Procurement, Finance and Accounting, Real Estate Development, Quality Management, etc process improvement knowledge is highly desirable

Good at process flow chart preparation and power point presentation

Self-starter and ability drive departmental objectives in a fast paced and international team environment

Strong stakeholder management, communication and presentation capabilities

Good relationship building and communications skills at all levels in the organization


Lưu ý

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